The cost of usability
Those of us working in the web industry who believe that usability testing is something that should be done in every project often are not given the time nor the budget to perform tests. Sometimes we then resort to testing the design and interaction on ourselves, which doesn’t help anywhere near as much as testing on people not involved in the project. Maybe Jakob Nielsen’s latest Alertbox, Convincing Clients to Pay for Usability, can help me and others explain to managers and clients why usability testing is good and worth paying for.
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